Terms & Conditions

These Terms of Service govern your use of the website located at https://afainstitute.com/ and any related services provided by AFA Balance & Hearing Institute, a d/b/a of the same legal entity as Ascent Audiology & Hearing.

By accessing https://afainstitute.com/, you agree to abide by these Terms of Service and to comply with all applicable laws and regulations. If you do not agree with these Terms of Service, you are prohibited from using or accessing this website or using any other services provided by AFA Balance & Hearing Institute.

We, AFA Balance & Hearing Institute, reserve the right to review and amend any of these Terms of Service at our sole discretion. Upon doing so, we will update this page. Any changes to these Terms of Service will take effect immediately from the date of publication.

These Terms of Service were last updated on August 11, 2026.

Limitations of Use

By using this website, you warrant on behalf of yourself, your users, and other parties you represent that you will not:

• modify, copy, prepare derivative works of, decompile, or reverse engineer any materials and software contained on this website;
• remove any copyright or other proprietary notations from any materials and software on this website;
• transfer the materials to another person or “mirror” the materials on any other server;
• knowingly or negligently use this website or any of its associated services in a way that abuses or disrupts our networks or any other service AFA Balance & Hearing Institute provides;
• use this website or its associated services to transmit or publish any harassing, indecent, obscene, fraudulent, or unlawful material;
• use this website or its associated services in violation of any applicable laws or regulations;
• use this website in conjunction with sending unauthorized advertising or spam;
• harvest, collect, or gather user data without the user’s consent; or
• use this website or its associated services in such a way that may infringe the privacy, intellectual property rights, or other rights of third parties.

Medical Disclaimer

The information provided on this website is for general educational and informational purposes only and is not intended as a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of a qualified audiologist, physician, or other healthcare provider with any questions you may have regarding dizziness, vertigo, imbalance, hearing loss, tinnitus, or any other medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read on this website. No content on this site is intended to create an audiologist-patient relationship, and no such relationship is formed by your use of the website.

This website is not for medical emergencies. If you are experiencing a medical emergency, including sudden hearing loss, a sudden severe onset of vertigo, or symptoms such as chest pain, weakness, or difficulty speaking, call 911 or go to the nearest emergency room. Do not use our contact forms to report an urgent medical concern.

Appointment Requests and Referrals

Submitting an appointment request or physician referral through this website is a request only and does not confirm or guarantee an appointment. Our office will contact you to schedule, verify insurance coverage, and confirm any information needed before your visit. Most diagnostic balance and vestibular services require a physician referral. Please do not include detailed medical or diagnostic information in website forms; those forms are not a secure channel for clinical information.

Any description of services, testing, equipment, insurance coverage, or turnaround times on this website is general in nature. Coverage, candidacy, and appropriate testing are determined on an individual basis after evaluation by our clinical staff.

Intellectual Property

The intellectual property in the materials contained in this website are owned by or licensed to AFA Balance & Hearing Institute and are protected by applicable copyright and trademark law. We grant our users permission to download one copy of the materials for personal, non-commercial transitory use.

This constitutes the grant of a license, not a transfer of title. This license shall automatically terminate if you violate any of these restrictions or the Terms of Service, and may be terminated by AFA Balance & Hearing Institute at any time.

Liability

Our website and the materials on our website are provided on an ‘as is’ basis. To the extent permitted by law, AFA Balance & Hearing Institute makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property, or other violation of rights.

In no event shall AFA Balance & Hearing Institute or its suppliers be liable for any consequential loss suffered or incurred by you or any third party arising from the use or inability to use this website or the materials on this website, even if AFA Balance & Hearing Institute or an authorized representative has been notified, orally or in writing, of the possibility of such damage.

In the context of this agreement, “consequential loss” includes any consequential loss, indirect loss, real or anticipated loss of profit, loss of benefit, loss of revenue, loss of business, loss of goodwill, loss of opportunity, loss of savings, loss of reputation, loss of use and/or loss or corruption of data, whether under statute, contract, equity, tort (including negligence), indemnity or otherwise.

Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

Accuracy of Materials

The materials appearing on our website are not comprehensive and are for general information purposes only. AFA Balance & Hearing Institute does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on this website, or otherwise relating to such materials or on any resources linked to this website.

Links

AFA Balance & Hearing Institute has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement, approval or control by AFA Balance & Hearing Institute of the site. Use of any such linked site is at your own risk and we strongly advise you make your own investigations with respect to the suitability of those sites.

Right to Terminate

We may suspend or terminate your right to use our website and terminate these Terms of Service immediately upon written notice to you for any breach of these Terms of Service.

Severance

Any term of these Terms of Service which is wholly or partially void or unenforceable is severed to the extent that it is void or unenforceable. The validity of the remainder of these Terms of Service is not affected.

Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the State of Arizona. You irrevocably submit to the exclusive jurisdiction of the state and federal courts located in Maricopa County, Arizona.

Text Message Communications

By submitting our forms and signing up for texts, you consent to receive text messages from AFA Balance & Hearing Institute at the number provided, including messages sent by autodialer. Consent is not a condition of purchase. Msg and data rates may apply. Msg frequency varies. You can unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available), and no further messages will be sent. Reply HELP for help. Information will not be shared with third parties for marketing or promotional purposes.

If you have any problems with the messaging program, please reply with the keyword HELP for more assistance or call us at (480) 265-8067, and our friendly team will help you. Carriers are not liable for delayed or undelivered messages. As always, message and data rates may apply for messages sent. Message frequency varies. If you have questions about your text plan or data plan, you can contact your wireless provider. For privacy-related questions, please refer to our privacy policy.