Hearing Aid Repairs
On-Site Repairs and Walk-In Hearing Aid Checks
Hearing aid repair in Mesa, AZ happens in our on-site technology lab, and the devices do not have to be ones we sold you. Clogged wax guards, worn domes, split tubing, a dead receiver wire, corroded contacts, and reprogramming after a new audiogram are all handled here. Walk-ins are welcome for checks and cleanings, or leave the aids with us and we will call when they are ready.
When a Repair Belongs With the Manufacturer
Some failures are past what any bench can fix. A cracked shell, moisture that has reached the circuitry, or a sealed unit that needs rebuilding all have to go back to the factory. We document the fault, handle the warranty paperwork, ship the device, and track it until it returns to our Mesa office for you to collect. You will hear a cost range before anything is authorized, including when a repair stops being worth it.
Hearing Aid Repair FAQs
Common questions about hearing aid repair in Mesa, including which brands we service, what gets fixed in the office, how the walk-in policy works, and typical turnaround times.
Yes, and it happens often. Patients come to us after a move to the East Valley, after a previous provider closed, or because they bought online and have nowhere local to take the devices. If the aids are from a major manufacturer, we can clean them, replace the consumable parts, and in most cases reprogram them to your current audiogram with Real Ear measurement.
A few older models are no longer supported by the factory and cannot be rebuilt. We check that first and tell you before any work starts, so you are not paying to find out. Call (480) 265-8067 or bring them by the Baseline Road office.
Most of the calls that start with "it stopped working" end at the bench in a few minutes. Common in-house work includes wax guard and dome replacement, deep cleaning of microphone and receiver ports, swapping a failed receiver wire on a RIC device, new tubing on a behind-the-ear aid, cleaning charger contacts, re-pairing Bluetooth, and reprogramming after a fresh hearing test.
We also look for the causes people miss: moisture inside the casing, corrosion on the battery contacts, and feedback caused by an earmold that no longer seals because the ear has changed shape. When the problem turns out to be an internal component in a sealed unit, that one goes to the manufacturer. Everything else usually leaves with you the same day.
No. Diagnostic testing is by appointment only, but hearing aid checks, clean-and-checks, and minor repairs are walk-in during office hours, Monday through Friday, 8:00 AM to 12:00 PM and 1:00 PM to 4:30 PM. Calling ahead is still smart, since scheduled patients are seen first and a quick call tells you whether it is a busy stretch.
If you cannot wait, leave the devices with us. We log them in, do the work between appointments, and phone you as soon as they are ready to collect. Plenty of patients drop off on the way to Banner Gateway and pick up on the way home.
Work done in our lab is typically finished while you wait, often inside 15 to 30 minutes. Cleanings, wax guards, domes, tubing, and receiver swaps all fall into that category, which covers the large majority of repairs we see.
A manufacturer repair generally runs one to two weeks from the day it ships, and the returned device usually carries a fresh warranty on the work performed. If you depend on your aids every day, say so when you drop them off and we will talk through the options for getting you through the gap. Call (480) 265-8067 to get started.
The AFA Promise to Every Patient
Whether you're here for a balance evaluation, a diagnostic hearing test, or a new set of hearing aids, you'll be cared for by credentialed clinicians using the same equipment that draws physician referrals from across the East Valley. Every new hearing aid fitting also includes a 45-day trial period, so you can wear your devices through real life in Mesa before you commit.
Patient Stories
See what Mesa and East Valley patients say about the balance testing and hearing care they received at AFA.
Answers for Dizziness and Hearing Loss in Mesa
Advanced balance testing and audiology care on Baseline Road, with most referrals seen within days.
Serving Mesa & the East Valley
Audiologist in Mesa, AZ
Our Mesa office on Baseline Road houses the full vestibular battery — rotational chair, posturography, VNG, vHIT, and VEMP — alongside complete diagnostic hearing care.
- Rotational chair and posturography, rare in Arizona
- Doctor of Audiology care at every step
- VA Community Care, Medicare, and AHCCCS accepted
- Referral appointments within days, sometimes same-day
- All major hearing aid brands, verified with Real Ear
- Serving Mesa and the East Valley since 2013
“Very helpful and willing to educate on what they’re doing as they go and make sure you understand, very patient highly recommend 😊 Went in very nervous, left feeling educated knowledgeable…”— Jon Howard, Google Review
AFA Balance & Hearing Institute
4838 E. Baseline Road, Suite #126, Mesa, AZ 85206
| Monday | 8:00 AM - 4:30 PM |
| Tuesday | 8:00 AM - 4:30 PM |
| Wednesday | 8:00 AM - 4:30 PM |
| Thursday | 8:00 AM - 4:30 PM |
| Friday | 8:00 AM - 4:30 PM |
| Saturday | Closed |
| Sunday | Closed |
Closed daily from 12:00 PM to 1:00 PM.
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